Frequently asked questions

The things people ask most often, before and after booking. If yours isn't here, get in touch.

Before your class

• What time should I arrive for the class, party or event?+

  We ask everyone to arrive no more than 5 minutes before the class is due to start, so 5:55pm at the earliest for a 6pm class. This gives you time to get ready.

  We start on time and finish as close to the advertised end time as possible, so we can't accommodate early or late arrivals and we can't recap what you've missed. If you do find yourself in Bishopston early, there are bars, restaurants, pubs and cafes along Gloucester Road: we'd point you at the Blue Lagoon, Palomar Bar or El Diablo.

• What do I need to bring?+

  All our courses and classes include tuition and the ingredients. We're trying to be as sustainable as possible, so please bring your own apron (ours need washing at 90° even when they're clean) and a Tupperware or sturdy container to take away any leftover food.

  Other than that, just yourself. We don't supply printed recipe cards, but we'll email them to you if you email us after the class.

• Will there be snacks and refreshments during the class?+

  We sell beer, wine, cider, soft drinks and hot drinks during class, payable by debit or credit card. On some classes you may be able to snack on what you've made before you finish cooking, but generally you'll eat around 20 to 30 minutes before the end.

  We ask you not to bring your own drinks as we have them available to buy. Otherwise a £5 corkage per person is charged.

• I have special dietary needs. Can you adapt dishes?+

  Sometimes we can adapt menus to suit certain dietary requirements. Please contact us before booking to check, and if we can, tell us in the additional comments when you book. We buy and prepare exactly what we need for each class and don't hold extra ingredients for special diets unless we're told in advance, with at least 10 days' notice. There may be a surcharge for special diet ingredients.

  Because of how we store and prepare ingredients, we can't guarantee the complete absence of any specific allergen or ingredient that may trigger a reaction. Where we do adapt a menu, complimentary snacks or sweet treats may be unsuitable and we can't always offer alternatives.

• Can I bring my child to an adult class?+

  Each class page states the minimum age. We can't accommodate children or babies in adult classes, for insurance reasons and to protect everyone's enjoyment of the session. Please check who each class is suitable for on its own page.

• Is there parking nearby?+

  We're at 37 Gloucester Road, BS7 8AD, five minutes' walk from Redland and Montpelier train stations. There's a bus stop directly opposite, served by the 71, 72, 73, 74, 75, 76 and 77.

  Off-street parking is available, but not permitted between 8:00am and 9:30am or 4:30pm and 6:30pm, Monday to Friday only. You can park free in the residential streets of Redland any time after 5pm, and free in Bishopston.

Transfers, vouchers & terms

• I was given a class as a gift but can't make the date. Can I transfer?+

  That's not a problem, but we need at least six weeks' notice, as that sometimes gives us enough time to fill your space. See our terms and conditions for more.

• I'm unwell and can't make tomorrow's class. Can I transfer?+

  As per our terms of service, we can't transfer at short notice for any reason, including bad weather, transport delays or cancellations, illness (personal or family) or bereavement. We ask for at least six weeks' notice, as that sometimes gives us time to resell your place.

  We'll already have prepared everything for your attendance, so you're welcome to send a friend, family member or colleague in your place. Just let us know who to expect. If you can't send someone else, it may be worth checking whether your bank or payment card provider includes travel insurance cover.

• Can I extend my voucher?+

  All vouchers are valid for a year, and there are hundreds of classes available during those 12 months. Under no circumstances will we extend a voucher.

• I have a class-specific voucher. Can I swap to another class?+

  Unfortunately not. If your voucher is for a specific class and date, you'll need to attend the class it corresponds to.

• What are your terms and conditions for class bookings?+

  Please use the links on our site to view our T&Cs. If you're buying a class as a gift, we strongly recommend making the recipient aware of these terms. We can't be held responsible if recipients are unaware of our transfer policy when the class was bought as a gift for them.

• We're having a hen, stag or children's party. Can we bring decorations?+

  We're happy for you to decorate the space as you wish, but we ask that you take away everything you brought with you, including all the rubbish. Please don't bring confetti, anything with glitter, or balloons filled with bits inside. Please don't leave anything behind: we can't be held responsible if anything goes missing.

• How long are gift vouchers valid for?+

  Gift vouchers are valid for 12 months from the date of purchase.

• Can vouchers be used on any class?+

  Yes. Vouchers can be redeemed across all our cooking classes in Bristol, subject to availability.

• Are vouchers valid for children's classes?+

  Yes. Vouchers can be used for children's and teen cookery classes as well as adult classes.

• How do I redeem a voucher?+

  Enter the voucher code at checkout when booking your chosen class online.